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Do you qualify?

You can sign up with us to access our FREE essential know-how guides and other resorces, and to use our New Home Buyer Claims service, if you are:

1. First owner of a new build freehold house purchased within the last 5 years.

2. NHBC Buildmark, Premier Guarantee or LABC warranty.

3. In England or Wales (we do not cover Scotland or Northern Ireland).

If you do not meet one or more of these criteria, please contact us to discuss.

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To sign up, please complete your details via this webform (opens new window).

What documents will you need?

Essential:

• Signed/exchanged copy of your sale agreement with the developer (if not to hand, please ask your conveyancing solicitor for a copy).

• New home warranty cover note and policy document.

• Details of any claims you have made to date on your new home warranty.

• A copy of any settlement offers or agreements made by you or the developer or the new home warranty provider in relation to construction defects or related issues.

 Helpful:

• Surveyors reports or other evidence of construction defects.

• Snagging lists (please identify any unresolved issues).

• Building Control Initial Notice and/or Final Certificate (if not to hand, please ask your conveyancing solicitor).

• If NHBC Building Control did the building control for your property, their site inspection records (please contact NHBC directly to request these).

• Receipts/invoices for money already spent on defects including surveyors’ fees, carrying out works etc. (if not already reimbursed).

• Illustrative photographs of any major or extensive visible defects or damage in your home.

• Floor plans, technical drawings, approved planning documents, detailed written specifications etc.

• Planning permission reference number for your development (if unknown, your conveyancer should be able to confirm this for you).