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Start your real customer journey here
Do you qualify?
New Home Buyer Claims is for you if:
You are a first owner of a new build freehold house purchased within the last 5 years.
You have an NHBC, Premier Guarantee or LABC warranty.
Your house is in England or Wales (we do not cover Scotland or Northern Ireland).
If you do not meet one or more of these criteria, we may still be able to help. Please contact us to discuss your situation.
Signing up is free
It costs you nothing to sign up. When you complete the webform below, we will check your details and send you a client care letter giving you an overview of the process, the costs involved and what steps you need to take to get going. If you want to proceed, you simply e-sign the client care letter and follow the instructions. If you have any questions, just ask.
Please complete this webform
To sign up, please complete your details on this webform (opens new window).
Where will your journey lead?
Gain a comprehensive understanding of how well built your home is, what should be done about defects and build quality issues, and how to get something done about it.
Negotiate from a position of strength.
Get more defects put right to a better standard than if you go it alone.
Recover substantial financial redress and costs when due.
Minimise distress and inconvenience.
Maximise the value and enjoyment of your new home.
Documents you will need
When you sign up, you will be asked to send us the following documents:
Signed/exchanged copy of your sale agreement with the developer (if not to hand, please ask your conveyancing solicitor for a copy).
New home warranty cover note and policy document.
Details of any claims you have made to date on your new home warranty.
A copy of any settlement offers or agreements made by you or the developer or the new home warranty provider in relation to construction defects or related issues.
Surveyors reports or other evidence of construction defects.
Snagging lists (please identify any unresolved issues).
Building Control Initial Notice and/or Final Certificate (if not to hand, please ask your conveyancing solicitor).
If NHBC Building Control signed your home off, their site inspection records (please contact NHBC directly to request these).
Receipts/invoices for money already spent on defects including professional fees fees, building work etc. (if not already reimbursed).
Illustrative photographs or videos of major or extensive visible defects or damage in your home.
Floor plans, technical drawings, approved planning documents, detailed written specifications etc.
Planning permission reference number for your development (ask your conveyancer if unsure.
Please get in touch now for a free, no-obligation discussion to see how we can help you.